PRODUCTION & SHIPPING:
Our designer footwear is crafted in Le Marche, Italy, known as The Shoe Valley, home to a rich shoemaking tradition since 1901.
All shoes are of the best quality and handcrafted by a network of selected Italian artisans.
Shoes are shipped internationally via UPS, DHL, and FedEx.
Deliveries take three to eight business days, depending on your city and country.
We ship to the US, Europe, and the UK for FREE!
We have a 100% satisfaction guarantee and free returns policy!
**Shoes must be returned to us within 30 days of receiving the package in a pristine, unworn condition to qualify for a refund!
**PLEASE EMAIL: [email protected] to receive return instructions.
Apparel Shipping:
ALL APPAREL PRODUCTS ARE PRINT-ON-DEMAND!
**Ships in 6-15 business days! We
print and
fulfill all products
on demand (made-to-order).Production time for apparel products is
2–7 business days;
2–5 business days for non-apparel products.
Our average
shipping time is
four (4) business days depending on the order's destination.
Apparel Returns: Any claims for misprinted/damaged/defective items must be submitted within four (4) weeks of receiving the product.
For packages lost in transit, all claims must be submitted NO LATER THAN FOUR (4) WEEKS after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.Packages sent out from our US fulfillment centers are returned to our Charlotte facility.
Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.